+31 6 13805270
http://info@lefende.com
Hellenbeekstraat 1 8081HP,Elburg Netherlands
FREQUENTLY ASKED QUESTIONS
At Lefende, we strive to ensure that the product you receive matches the image shown on our website. Our team carefully photographs and describes each item to provide an accurate representation. However, slight variations in color and detail may occur due to differences in lighting and monitor settings. If you ever feel that the product you received is not as described, our customer service team is here to assist you with returns or exchanges.
You can view your sales receipt by logging into your Lefende account on our website. Once logged in, navigate to the "My Orders" or "Order History" section, where you will find a list of your recent purchases. Click on the specific order to view and download your sales receipt. If you have any trouble accessing your receipt, our customer support team is available to assist you.
Returning an item to Lefende is a straightforward process. Here’s how you can do it:
1. Log In: Sign in to your Lefende account on our website.
2. Access Order History: Go to the "My Orders" or "Order History" section.
3. Select the Item: Find the order containing the item you wish to return and click on it.
4. Initiate Return: Click on the "Return Item" button and follow the instructions. You will need to select the reason for the return and any additional details required.
5. Print Return Label: Once your return request is approved, you will receive a return label. Print this label and attach it to your package.
6. Ship the Item: Drop off the package at the designated shipping carrier. Ensure it is securely packaged to avoid any damage during transit.
For further assistance or if you have any questions, please contact our customer support team. They are ready to help with any issues or concerns regarding your return.
Yes, at Lefende, we regularly assess our inventory and aim to restock items that are indicated as “out of stock.” If there’s a specific item you’re interested in, you can sign up for restock notifications on the product page to be alerted when it becomes available again. If you have any questions about a particular item, feel free to reach out to our customer support team for more information!
You can ship your order to any address you choose! During the checkout process on the Lefende website, you’ll have the option to enter your shipping address. Just make sure to provide accurate information for timely delivery. If you have any specific shipping preferences or questions about locations, feel free to contact our customer support team for assistance!